Returns and Refunds Policy

We hope that you are delighted with your order from us. However, we understand that you may occasionally wish to return an item /order if you change your mind if you find an item which is not as you expect, or if an item is faulty. We will be happy to issue a refund subject to the conditions listed below. We aim to keep the process as simple as possible. These terms do not affect your statutory rights.

All items must be unused, unwashed and returned to us in a pristine, re-saleable condition, in the original packaging, within 28 days.

We will refund you any money you have paid for that item (excluding postage) by your original payment method.

Return postage costs are payable by the customer - please use a reliable courier with tracked delivery and ensure that the courier will provide insurance for the full value of the parcel.

 

All items must be unused, unwashed, and returned to us in a pristine, re-saleable condition, in the original packaging, within 28 days.

We will refund you any money you have paid for that item (excluding postage) by your original payment method.

Return postage costs are payable by the customer - please use a reliable courier with tracked delivery and ensure that the courier will provide insurance for the full value of the parcel.

Exchanging an Item

Should you wish to exchange an item on your order, for example for a different size, please return the item(s) following the returns guidelines above and place a new order for the new items.

Providing the items returned are received in a pristine, re-saleable condition within 28 days of the delivery date, a full refund for the value of the goods will be processed.

Returning a Faulty Item

We pride ourselves on our beautiful, high-quality products but occasionally accidents occur. If your product is delivered in a condition that does not meet your expectations, please email our Customer Service Team within 5 days of delivery with a picture of the item concerned along with your order number so that we can investigate and resolve the matter for you swiftly and efficiently. Should you experience an issue with your product outside of this time-frame then do please get in touch and we will take each situation case by case and work to find a suitable resolution.

 

Damaged Parcels

Please accept our apologies if you have received a damaged parcel. We pack our products as safely as possible but sometimes damages still occur during its delivery. In this instance, please email our Customer Service Team within 5 days of delivery with a picture of the item concerned and we can offer you a full refund or a replacement.

We’ll happily refund you to the same form of payment used to make the original purchase i.e. debit/credit card or PayPal account  If you’d prefer replacements then just let us know.

 

Wrong Item(s)

In very rare cases customers can receive the wrong items and we’re very sorry if this has happened to you. We’ll happily refund or replace your item(s), and pick up the tab for the return courier or mail charges.